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Email Liên Lạc

Email: chungtlk@techcombank.com.vn

Thông Tin Tuyển Dụng

  • CNTT - Phần mềm, Ngân hàng, Tài chính / Đầu tư
  • Lương thỏa thuận
  • Nhân viên
  • Hà Nội
  • Nhân viên chính thức
  • Văn phòng Chuyển đổi (iPMO)
  • 5 - 7 Năm

Hạn Chót Nhận Hồ Sơ

31/07/2020
* Ngân hàng sẽ trực tiếp liên hệ tới hồ sơ đạt yêu cầu tới vòng phỏng vấn

Senior Business Analyst

 

Division Purpose

  • The Transformation Office is responsible for the execution of the Bank’s transformation vision, strategy and roadmap of deliverables with a focus on digitalization of customer journeys.
  • The Transformation Office executes the portfolio of projects / initiatives pre-dominantly through an Agile methodology (some foundational projects will still follow the Waterfall method)
  • The Transformation Office houses a variety of expertise to support the execution of the portfolio of projects/ initiatives such as technology, data analysis, risk modelling, design thinking, change management and digital partnerships amongst others.
  • The Transformation Office tracks and measures the progress of the execution using modern portfolio management techniques (example, OKRs and TTIs) to ensure value is created.

Tribe Purpose

  • The Customer Journey Tribe will support the bank's digital strategy by identifying the needs of internal and external customers and by the development of products tailored to enrich customer experience throughout their lifecycle with the bank.
  • The Customer Journey Tribe will design and develop products that maximize value and ensure customer satisfaction through digital initiatives, increasing customer portfolio through converting visitations to applications within the digital platform.
  • The Customer Journey Tribe members are required to proactively research on market strategies, provide intelligence to the business and solve new and challenging problems.

Job Purpose

  • The job holder will analyze and identify business problems and issues through internal and external data sources and provide insights to key stakeholders and decision makers.
  • The job holder will work closely with tribe members to understand business requirements to providing specific reports and analysis.

Key Relationships

  • Reports directly to Product Owner / Senior Product Owner
  • Direct reports are none
  • Internal stakeholders include teams within the Transformation Office and relevant departments in the Bank.
  • External stakeholders include customers, partners providing professional services.

Responsibilities

  1. Reporting and Documentation
  • Understand business processes to translate business needs and requirements into documents, process diagrams and wireframes to support product development.
  • Analyze, create, validate end-to-end business processes and detail out functional specifications for the required applications.
  • Suggest modification and improvement to business processes and frameworks for better efficiency.
  • Participate in user testing and create documentation and user manuals for business.

B. Research and Analysis

  • Gather market trends and internal data to conduct business analysis and provide recommendations and enhancements to the business.
  • Develop informative and actionable reports that highlight business trends, forecasts and opportunities for improvement.
  • Keep updated on technology changes, trends movement and analyze internal data sets to provide overall insights for stakeholders.
  • Identify and interpret trends and patterns from data sets and construct forecasts and recommendations based on market intelligence and business data.

C. Managing Stakeholders

  • Work with stakeholders to identify opportunities and process improvements by leveraging organization data to drive business solutions.

Identify and communicate to stakeholders the insights from opportunities and obstacles perspectives based on market data gathered.

 

Domain Expertise

  • 6 to 7 years of relevant experience in a financial institution
  • Extensive experience in researching and analyzing market trends and business processes
  • Experience in working on multiple projects at one time
  • Experience in writing SQL queries and using data visualization techniques and tools
  • Experience in identifying risk and potential issues through conducting gap analysis, understanding and reviewing criteria
  • Experience in monitoring and analyzing business results, competition and trends (SWOT analysis, market share review)

Agile / Digital Experience

  • Experience in Agile Product Development and has a strong understanding of Agile principles and practices and Scrum methodologies
  • Experience working in Agile teams to manage digital transformation projects

Qualifications

  • Bachelor's Degree in a technical or business management discipline

Personal Attributes

  • Proactive and passionate about resolving pain points through customer research and design
  • Embraces change and drives out-of-the-box thinking for fresh ideas
  • Courageous and willing to challenge status quo to implement new solutions for improvement
  • Believes in non-hierarchical culture of collaboration, transparency and trust across the team

Ứng viên quan tâm vui lòng tải CV theo mẫu, lưu dưới dạng file excel và click vào nút "Ứng tuyển" để gửi hồ sơ về cho phòng Nhân sự.

Kết Nối Với Techcombank

 

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