Senior Manager, Insurance Advisory (40001471)

Job Purpose

'The person in charge of the position is responsible for the operational management and effective management of the retail banking - Insurance segment to achieve the target of the unit in accordance with the Bank's business strategy, in accordance with Techcombank's processes and regulations.

Key Accountabilities (1)

1. Business Administration:

- Develop, implement and supervise business plans/activities in retail banking - Insurance segment according to the operation orientation of RBG Division and Techcombank from time to time.

- Receive and assign targets, coordinate, mentor, supervise and evaluate the implementation of targets of groups of employees in the field.

- Evaluate and measure the effectiveness of business/service activities in the segment.

- Ensure the business rhythm is continuous/regular and in accordance with the direction/strategy.

- Actively coordinate with related parties to promptly handle problems arising in the process of business operation and customer service.

- Ensure that the department always implements the assigned KPIs

- Monitor the development of the retail market and the moves of competitors in the region and promptly contribute action ideas to the Unit Director

- Collaborate with relevant departments to conduct training, introduce products, and contribute ideas to RBG's sales campaigns

- Develop and manage relationships with customers and other partners.

- Take responsibility for errors/violations in operations that seriously affect revenue/expenses and reputation of the unit and the bank.

- Be responsible for other assigned tasks within the scope of their functions and powers

- Be proactive in responding to business divisions and departments at the head office to develop and improve Techcombank's processes, policies and products upon request.

Key Accountabilities (2)

PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high- performing team
- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
- Manage team performance & provide feedback regularly (following the annual performance management cycle);
- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub- function level
- Understand & communicate relevant HR offerings to team members.

Key Accountabilities (3)

3. Service quality management

- Training / Coaching / Supervising staff at the unit to strictly comply with the provisions of the Bank's service quality standards

- Planning weekly, direct contact and interview with customers to receive ideas and build/consolidate service quality at the unit.

- Check, supervise and support employees to handle problems arising in the process of providing products and services to bring the best experience to customers.

- Regularly check and monitor the service quality of the array

- Proposing ideas & participating in process/product/service improvement, policy/strategy planning related to Individual Customer segment

4. Compliance Management

- Ensure department operations comply with laws, internal policies, regulations, procedures, guidelines, etc. and service quality commitments (SLAs).

- Controlling operational risk and credit risk of the center to ensure the interests of customers and the bank.

5. Perform other tasks as requested by management

Key Relationships - Direct Manager

Senior Manager, Insurance Advisory

Key Relationships - Direct Reports

Officer/Senior Officer, Insurance Advisory

Key Relationships - Internal Stakeholders

Teams inside and outside RBG

Key Relationships - External Stakeholders

Customers

Success Profile - Qualification and Experiences

Domain Expertise
- At least 5 years of experience in the banking sector, of which at least 4 years in a team leader or equivalent management position.
- Experience in using financial and banking software
Qualifications
- Graduated from University or higher, preferably with a university degree / Major: Finance and banking; Foreign Trade; Economics or related field.
- English proficiency: TOEIC certificate or equivalent according to bank's requirement