Senior Officer, Solution Development (40000670)

Job Purpose

The job holder is responsible for '- In charge of new development, enhancement and launch of Insurance products in alignment with the business plan and strategic direction of Insurance Solution
- Lead the projects and strategic initiative regarding the Insurance products along with other division, departments and Insurance partners
- Work with relevant division/departments to drive the Insurance product’s revenue, enhance customer experience by developing the suitable product and service CVP

Key Accountabilities (1)

1. In charge of new development, enhancement and launch of Insurance products in alignment with the business plan and strategic direction of Insurance Division. Work with relevant division/departments to drive the Insurance product’s revenue, enhance customer experience by developing the suitable product and service CVP

Key Accountabilities (2)

2. Lead the projects and strategic initiative regarding the Insurance products along with other division, departments and Insurance partners
3. Participate in the negotiation and signing of Agency Contract/Strategic partnership as the Insurance Product SME
4. Provide answers to the queries from internal customers and provide the consultancy/feedback to the issues/matter that requires the GI product expertise.

Key Accountabilities (3)

5. Work with relevant departments to manage the renewals of insurance policies. Monitor closely the renewal rate and customer retention rate to implement the corrective actions
6. Participate in the development of process, guideline of the department, operational procedure within Techcombank and with insurance companies, brokers for each type of insurance products;
7. Other work as assigned by the Senior Manager, Solution Development

Key Relationships - Direct Manager

Senior Manager, Solution Development

Key Relationships - Direct Reports

NA

Key Relationships - Internal Stakeholders

Units in BRG, relevant Divions in TCB

Key Relationships - External Stakeholders

Customers and cooperation partners, related agencies….

Success Profile - Qualification and Experiences

Qualifications:
- Bachelor degree (Preferrably with Economics or Insurance major)
Domain expertise:
- At least 5 years of experience in Insurance product development
Actual Required Experience
- Have the tracked record and experience in Insurance product development in a bank or an insurance company
- Have the experience in developing Insurance product concepts, feasibility testing, Term and Condition development, operational processes, customer journey for each customer segment and distribution channel which bring values for the customers and the bank
- Have the experience in managing product launches, enhancement, withdrawal for Bancassurance channel
- Have the experience of involving in customer segmentation, customer research for the purpose of developing the proposition that is distinctive and appealing for the customers