Senior Manager, Business Analysis - IT Department (Insurance Project)

Job Purpose

The Senior Manager, Business Analysis in the IT Department will play a key role in setting up and managing the business analysis function for a newly established life insurance company. This role will focus on defining business requirements, collaborating with stakeholders to ensure IT solutions align with business needs, and driving the digital transformation of key insurance operations such as new business, underwriting, claims, and policy administration. The Senior Manager will lead a team of business analysts and work closely with product teams, Techcombank, and third-party vendors to develop scalable, efficient, and customer-centric digital solutions.

Key Accountabilities (1)

Team Leadership & People Management

- Lead, mentor, and develop a team of business analysts, ensuring alignment with business and IT objectives.

- Foster a collaborative and high-performance culture within the business analysis team.

- Assign responsibilities and oversee the work of team members to ensure timely and quality delivery of business requirements.

Business Analysis & Requirement Gathering

- Engage with business stakeholders, including underwriting, claims, new business, and policy servicing teams, to understand their operational requirements.

- Develop detailed business requirements for IT teams, ensuring solutions align with company strategy and regulatory requirements.

- Facilitate requirements gathering workshops and document business processes, user stories, and functional specifications.

IT Solution Design & System Implementation

- Work closely with IT teams to design and implement systems that support life insurance operations, ensuring integration with digital platforms.

- Ensure IT solutions align with industry best practices and regulatory frameworks, particularly in underwriting, policy administration, and claims processing.

- Collaborate with Techcombank’s IT team to integrate insurance systems with the bank’s ecosystem for a seamless digital experience.

Key Accountabilities (2)

Collaboration with Techcombank & Other Business Units

- Engage with Techcombank’s business analysis and digital transformation teams to align insurance IT solutions with the bank’s customer data and service models.

- Define data integration requirements between Techcombank and the insurance company to enable efficient policy processing and customer servicing.

- Support the bancassurance and agency distribution teams by ensuring technology solutions enhance the sales and underwriting experience.

Third-Party Vendor & Technology Partner Management

- Work with third-party IT vendors, core insurance system providers, and insurtech partners to implement and optimize digital insurance solutions.

- Define service-level agreements (SLAs) and oversee vendor performance to ensure the timely delivery of system enhancements and integrations.

- Evaluate emerging technologies and digital solutions that can improve operational efficiency and customer experience.

Process Optimization & Digital Transformation

- Drive automation initiatives in underwriting, claims, and policy servicing to improve efficiency and reduce manual processing.

- Define user experience (UX) requirements to create a seamless digital journey for customers and distribution partners.

- Work with IT and business teams to implement business process management (BPM) tools that streamline operational workflows.

Key Accountabilities (3)

Performance Monitoring & Continuous Improvement

- Develop key performance indicators (KPIs) to measure the effectiveness of IT solutions and business analysis processes.

- Analyze system performance, user adoption, and operational impact to recommend enhancements.

- Ensure ongoing improvements in IT and business alignment by continuously refining business requirements and digital workflows.

Success Profile - Qualification and Experiences

Education

- Bachelor's or Master’s degree in Information Technology, Business Administration, Computer Science, or a related field.

Experience

- Minimum of 7-10 years of experience in business analysis, system implementation, or IT project management in the life insurance industry.

- Experience in defining business requirements and leading IT system implementations for new business, underwriting, claims, and policy servicing.

- Proven leadership experience in managing and mentoring a team of business analysts.

- Strong background in working with IT vendors, system integrators, and third-party technology providers.

- Experience working in bancassurance or integrating IT systems with financial services platforms is preferred.

- Proven ability to work in a startup or new business setup environment, building IT capabilities from the ground up.

Skills & Competencies

- Leadership & Team Management

- Business & IT Alignment

- Process Optimization & Automation

- Insurance Technology & Digital Transformation

- Stakeholder & Third-Party Management

- Regulatory & Compliance Knowledge

- Data Integration & Analytics