Senior Expert, Underwriting (Insurance Project)

Job Purpose

The Underwriting Senior Expert will play a key role in the setup phase of a new life insurance company, focusing on developing underwriting guidelines, integrating data-driven risk assessment models, and enhancing the underwriting experience for customers. This role will require close collaboration with reinsurance partners, the product development team, IT, distribution teams at Techcombank, and third-party medical service providers. The Underwriting Senior Expert will also drive the integration of underwriting processes with Techcombank’s data ecosystem to create a seamless, efficient, and innovative underwriting experience.

Key Accountabilities (1)

Underwriting Strategy & Guideline Development

- Develop and implement underwriting guidelines that align with business strategy, regulatory requirements, and market trends.

- Work closely with reinsurance companies to refine underwriting principles and establish risk selection criteria.

- Collaborate with product development teams to design innovative underwriting solutions for new life insurance products.

Collaboration with Techcombank & Distribution Teams

- Engage with Techcombank’s distribution teams to understand customer risk profiles, sales needs, and underwriting support requirements.

- Analyze customer financial and health risk data from the bank to tailor underwriting criteria to different customer segments.

- Ensure underwriting processes align with the needs of bancassurance and agency distribution models.

IT & Data Integration for Underwriting Innovation

- Define business requirements for IT teams to develop underwriting platforms, automation tools, and AI-driven risk assessment models.

- Oversee the integration of customer data between Techcombank and the insurance company to enable pre-approved underwriting and seamless customer onboarding.

- Implement automated underwriting (AUW) systems to enhance efficiency and reduce manual underwriting efforts.

Key Accountabilities (2)

Collaboration with Third-Party Medical Service Providers

- Work with panel doctors, clinics, and third-party medical service providers to establish efficient medical underwriting procedures.

- Develop partnerships with external underwriting engines and digital health platforms to expand underwriting capabilities.

- Ensure that medical examination processes are seamless, reducing friction for customers while maintaining high-quality risk assessment.

Process Optimization & Customer Experience Enhancement

- Develop SOPs and workflows for underwriting operations, ensuring best practices are in place from the company's inception.

- Identify opportunities to streamline underwriting processes and improve turnaround times.

- Ensure a balance between risk management and an enhanced customer experience by minimizing delays and unnecessary medical requirements.

Key Accountabilities (3)

Performance Monitoring & Continuous Improvement

- Define and track key underwriting performance indicators (KPIs), such as approval rates, processing times, and risk quality.

- Implement underwriting audit programs to ensure compliance with company policies and regulatory requirements.

- Continuously analyze underwriting outcomes and recommend improvements based on data insights.

Key Relationships - External Stakeholders

Customers, partnerships, associations, state management agencies ...

Success Profile - Qualification and Experiences

Education

- Bachelor's or Master’s degree in Business Administration, Finance, Insurance, Actuarial Science, or a related field.

- Advanced certifications such as Fellow, Life Management Institute, Fellow, Academy of Life Underwriting, or Chartered Life Underwriter are preferred.

Experience

- Minimum of 7-10 years of life insurance underwriting experience, with strong expertise in medical and financial underwriting.

- Experience in setting up underwriting processes, defining guidelines, and implementing automated underwriting models.

- Proven ability to work with reinsurance companies to develop underwriting policies and obtain facultative support.

- Experience collaborating with IT teams to implement digital underwriting tools and AI-based risk assessment models.

- Exposure to bancassurance and an understanding of financial risk profiles within banking ecosystems.

Skills & Competencies

- Underwriting Strategy & Risk Assessment

- Regulatory & Compliance Knowledge

- IT & Data Integration

- Third-Party Collaboration

- Process Optimization & SOP Development

- Data-Driven Decision Making

- Stakeholder Management