Senior Expert, Architecture (Insurance Project)

Job Purpose

The Senior Expert, IT Architecture will play a critical role in setting up and designing the IT infrastructure and application architecture for a newly established life insurance company. This role will focus on defining the enterprise IT architecture strategy, ensuring system scalability, seamless integration with Techcombank and third-party platforms, and supporting the digital transformation of insurance operations. The Senior Expert will work closely with business teams, IT vendors, and external partners to ensure a robust, secure, and future-proof technology foundation.

Key Accountabilities (1)

Enterprise IT Architecture & System Design

- Define the IT architecture roadmap, ensuring alignment with business strategy, scalability, and regulatory requirements.

- Develop and implement architecture standards for core insurance systems, including new business, underwriting, claims, and policy administration.

- Ensure system design supports seamless integration with distribution platforms, bancassurance channels, and customer self-service applications.

Key Accountabilities (2)

Collaboration with Techcombank & Business Units

- Work closely with Techcombank’s IT and digital transformation teams to integrate insurance solutions with the bank’s ecosystem.

- Define API and data exchange requirements to ensure real-time integration between the bank and the insurance company.

- Collaborate with business units, including underwriting, claims, and policy administration, to ensure IT solutions align with operational needs.

Cloud & Infrastructure Strategy

- Design and oversee the implementation of cloud-based infrastructure and hybrid IT environments.

- Work with IT security teams to ensure infrastructure and application designs meet cybersecurity best practices and regulatory compliance.

- Optimize IT infrastructure for performance, availability, and disaster recovery capabilities.

Third-Party Technology & Vendor Management

- Engage with IT vendors, system integrators, and technology partners to develop scalable, high-performance IT solutions.

- Evaluate and select core insurance platforms, middleware, and emerging technologies that enhance digital capabilities.

- Define service-level agreements (SLAs) with third-party providers and ensure compliance with contractual obligations.

Key Accountabilities (3)

Digital Transformation & Automation

- Lead the adoption of microservices, API-driven architecture, and cloud-native applications for business agility.

- Implement AI, machine learning, and automation tools to enhance underwriting, claims processing, and policy servicing.

- Ensure IT architecture supports a seamless omnichannel experience for customers and distribution partners.

Governance, Compliance & IT Security

- Ensure IT architecture aligns with regulatory requirements, including data protection laws and cybersecurity regulations.

- Develop IT governance frameworks and best practices to maintain system reliability and compliance.

- Work with IT security teams to implement data encryption, identity access management, and secure integration protocols.

Performance Monitoring & Continuous Improvement

- Develop key performance indicators (KPIs) to monitor system performance, integration efficiency, and security posture.

- Analyze IT infrastructure usage data to optimize system configurations and improve efficiency.

- Continuously evaluate emerging technology trends and recommend enhancements to future-proof IT architecture.

Success Profile - Qualification and Experiences

Education

- Bachelor's or Master’s degree in Information Technology, Computer Science, Software Engineering, or a related field.

Experience

- Minimum of 7-10 years of experience in IT architecture, system integration, and enterprise technology implementation in the life insurance or financial services industry.

- Proven experience designing and implementing IT architecture frameworks for insurance core systems, cloud environments, and digital platforms.

- Strong expertise in API management, microservices, and enterprise data integration.

- Experience working with IT vendors, system integrators, and cloud service providers.

- Familiarity with cybersecurity frameworks and IT governance best practices.

- Track record of working in a startup or new business setup environment, building IT capabilities from the ground up.

Skills & Competencies

- Enterprise Architecture & IT Strategy – Expertise in designing IT architectures that align with business goals and operational efficiency.

- Cloud & Infrastructure Management – Strong experience in implementing cloud-based and hybrid IT infrastructure solutions.

- Digital Transformation & Emerging Technologies – Knowledge of AI, machine learning, blockchain, and automation technologies in insurance IT.

- Stakeholder & Vendor Management – Strong skills in engaging with Techcombank, business teams, and IT vendors.

- Regulatory & Compliance Knowledge – Familiarity with data protection laws, cybersecurity regulations, and financial industry IT standards.

- Process Optimization & API Integration – Expertise in enterprise service bus (ESB), microservices, and system interoperability.