Head of IT Division (Insurance Project)

Job Purpose

The Head of IT will be responsible for leading the technology strategy, implementation, and management of IT systems for a newly established life insurance company. This role will focus on setting up the IT infrastructure, core insurance systems, digital platforms, and data integration with Techcombank. The Head of IT will also drive innovation, ensure regulatory compliance, and oversee cybersecurity, IT governance, and third-party vendor relationships to build a scalable and resilient technology ecosystem.

Key Accountabilities (1)

IT Strategy & Digital Transformation Leadership

- Develop and execute the IT strategy to support the company’s business goals and digital transformation.

- Ensure IT systems and platforms align with industry best practices, regulatory requirements, and long-term scalability.

- Lead the adoption of emerging technologies such as AI, automation, and data analytics to enhance customer experience and operational efficiency.

IT Infrastructure & Core System Implementation

- Oversee the selection, implementation, and integration of core insurance platforms, including policy administration, underwriting, claims, and new business systems.

- Ensure a secure and scalable IT infrastructure, including cloud-based, hybrid, and onpremise solutions.

- Work with IT security teams to implement robust cybersecurity frameworks, ensuring data protection and regulatory compliance.

Key Accountabilities (2)

Collaboration with Techcombank & Business Units

- Work closely with Techcombank’s IT team to integrate insurance systems with banking platforms for seamless customer experience.

- Define API and data exchange strategies to enable real-time interactions between the insurance company and Techcombank.

- Support distribution channels, including bancassurance and agency, by ensuring digital tools and CRM systems are aligned with sales strategies.

Third-Party Vendor & IT Partner Management

- Manage relationships with IT vendors, system integrators, and technology partners to deliver high-quality IT solutions.

- Negotiate contracts and define service-level agreements (SLAs) with third-party providers to ensure performance and reliability.

- Evaluate new technologies and software solutions to enhance business operations and competitiveness

Key Accountabilities (3)

IT Governance, Compliance & Security

- Ensure compliance with IT regulatory requirements, data privacy laws, and cybersecurity frameworks.

- Develop IT governance policies, best practices, and risk management procedures to safeguard business continuity.

- Work with compliance and audit teams to ensure IT systems meet internal and external security standards.

Team Leadership & IT Operations Management

- Build and lead the IT team, ensuring alignment with business priorities and technology goals.

- Mentor and develop IT professionals, fostering a culture of innovation, collaboration, and excellence.

- Oversee IT operations, ensuring system uptime, performance monitoring, and business continuity planning.

Performance Monitoring & Continuous Improvement

- Define key performance indicators (KPIs) for IT systems, ensuring operational efficiency and business alignment.

- Monitor IT system performance, identify areas for improvement, and implement enhancements.

- Stay ahead of industry trends and continuously evolve the IT strategy to maintain a competitive edge.

Success Profile - Qualification and Experiences

Education

- Bachelor's or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.

Experience

- Minimum of 12-15 years of IT experience, with at least 5 years in a leadership role in the life insurance or financial services industry.

- Proven experience in setting up and managing IT infrastructure, core insurance systems, and digital platforms.

- Strong track record in IT strategy execution, digital transformation, and driving businessaligned technology initiatives.

- Experience in working with bancassurance partners and integrating insurance IT systems with banking platforms.

- Expertise in IT governance, cybersecurity, and regulatory compliance within the insurance industry.

Skills & Competencies

- IT Leadership & Strategy – Strong ability to define and execute IT strategies that align with business objectives.

- Digital Transformation & Emerging Technologies – Expertise in cloud computing, AI, automation, and data analytics.

- Stakeholder & Vendor Management – Proven ability to manage relationships with business teams, vendors, and external partners.

- Regulatory & Compliance Knowledge – Deep understanding of IT regulations, cybersecurity frameworks, and insurance industry standards.

- Infrastructure & Core System Implementation – Experience in implementing and managing policy administration, underwriting, and claims systems.