Expert, Operational Service Quality Improvement

Job Purpose

The Expert/Senior Expert in Operational Service Quality Improvement will be responsible for enhancing our operational processes, managing risks, ensuring compliance, and driving continuous improvement initiatives. This role requires a strategic thinker with strong analytical skills, problem-solving abilities, and a deep understanding of quality management models and process improvement methodologies. 

Key Accountabilities (1)

Operational Process Improvement

- Lead and manage operational process improvement projects to enhance efficiency and effectiveness. 
- Develop and implement risk management strategies to mitigate operational risks. 
- Ensure compliance with relevant regulations and standards. 
- Conduct thorough analysis of current processes and identify areas for improvement. 
- Utilize quality management models and process improvement methodologies to drive continuous improvement. 
- Collaborate with cross-functional teams to implement and monitor improvement initiatives. 
- Provide training and support to other function teams on quality improvement practices. 
- Prepare and present reports on quality improvement activities and outcomes. 
- Maintain up-to-date knowledge of industry best practices and emerging trends. 

Success Profile - Qualification and Experiences

- Bachelor's degree in business administration, Quality Management, or a related field. Advanced degree preferred. 
- Proven experience in operational process improvement, risk management, and compliance.
- Strong critical thinking, logical thinking, and problem-solving skills. 
- In-depth knowledge of quality management models and process improvement methodologies (e.g., Six Sigma, Lean).
- Stakeholder management 
- Excellent English communication skills, both written and verbal. 
- Ability to work independently and as part of a team. 
- Strong organizational and project management skills. 
- Proficiency in relevant software and tools.