Expert, IT Operations (40001119)

Job Purpose

The IT DBA Operation Expert is responsible for providing Database (DB) expert knowledge in the DB operation to ensure the stability and performance of the systems.

Key Accountabilities

1. To prevent the incidents & problems from happening by:

• Proactively address weaknesses, risks and problems on the DBs then have remediation plan to mitigate it to improve quality of services.
• Periodically review and assess the weaknesses, risks of the DBs.

2. Manage & hands-on incidents/problems solving activities:

• Manage the troubleshooting and directly handle the incidents & problems relating to the DBs.
• Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.

3. Assess DB operation of operation team regarding to framework/checklist/runbooks & compliance  to figure out need improvements:

• Periodically review and assess need improvements of operation framework/checklist/runbook documents.
• Operation compliance assessment of operation teams in real-life.

Key Accountabilities (1)

• Collaborate with the appropriate departments to deeply understand the DBs, as a basis for the efficient and stable operation of services.
• Define operation frameworks, standards, processes, checklists, and tools for the DBs and communicate them to DB operation functions to apply into daily operation.
• Analyze and propose improvements upon technology and standards across the organization.
• Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.

Key Accountabilities (2)

• Provide advice, trainings, and supports to people in the DB operation function.
• Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.
• Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the DBs, then provide remediation plan to improve quality of services.
• Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.

Success Profile - Qualification and Experiences

• A bachelor’s degree in computer science or a related field.
• Advanced certification such as Certified PostgreSQL DBA(CPSDBA)
• OCP, OCM is an advantage.
• A minimum of 8 years' experience as a DBA.
• Proficiency in data manipulation languages, including Oracle Database, MS SQL, Hadoop, or PostgreSQL.
• Analytical mindset and good problem-solving skills.
• Excellent verbal and written communication skills.
• Highly organized and responsible.
• Capable of working under pressure.
• Up-to-date with trends and developments in database administration.
• Good English communication